Last Updated: [Dec 1st, 2025]

Welcome to Dym. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.dym.life], use our mobile application, or make a purchase from us (collectively, the “Services”). Please read this policy carefully.

1. Information We Collect

We collect information that you provide directly to us and information about your use of our Services.

Personal Information You Provide:

• Contact Details: Name, email address, phone number, shipping/billing address.
• Account Information: Username, password, profile preferences.
• Payment Information: Credit/debit card details, billing address (processed securely by our third-party payment processors).
• Communications: Records of your chats, emails, or calls with our support team.
• Feedback: Product reviews, survey responses, or contest entries.

Information Collected Automatically:

• Device & Usage Data: IP address, browser type, operating system, device identifiers, pages visited, links clicked, and time spent on our Services.
• Cookies & Tracking Technologies: We use cookies and similar technologies to remember your preferences, understand how you use our Services, and personalize your experience.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, and manage your account.
• Communicate with you about orders, products, services, and promotional offers.
• Improve and personalize your shopping experience and our Services.
• Detect, investigate, and prevent fraud and other illegal activities.
• Comply with legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, shipping, data analysis, and marketing assistance.
• Legal Compliance: If required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, sale, or acquisition of all or a part of our business.
• With Your Consent: For any other purpose disclosed to you at the time we collect the information.

4. Your Choices & Rights

• Marketing Communications: You can opt-out of receiving marketing emails from us by clicking the “unsubscribe” link in any email. You may still receive transactional emails related to your orders.
• Account Information: You can review and update your account information by logging into your account on our website or app.
• Cookies: Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject cookies, but this may affect the functionality of our Services.

5. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. International Transfers

Your information may be transferred to and processed in countries other than Egypt. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Instagram: DM us on @dym.label — the fastest and easiest way to reach us.